ChatGPT for Business
Discover how ChatGPT can revolutionize your business and explore a new way to access the data – search, generalization, and systematization. Learn how to leverage ChatGPT to supercharge your company.
ChatGPT super-popularity
ChatGPT, where GPT stands for Chat Generative Pre-trained Transformer, has gained immense popularity in recent months gathering about 1 million active users within 5 days!
One of the main reasons for ChatGPT's super popularity is its ability to understand and generate human-like text. Its training data includes a vast amount of Internet texts, which help it become familiar with various writing styles, genres, and even specific topics. Though the responses are far from professional level, ChatGPT is able to generate human-like and contextually relevant responses, making it a valuable tool for content creators, marketers, and whole companies looking to engage with their audience.
ChatGPT has been a hugely popular tool for personal use but are many of us familiar with its perspectives for business revolutionizing? Using of ChatGPT for business needs is a specific area of work tailored to meet the demands of modern enterprises, no matter their scale, sphere and target market. By harnessing the power of artificial intelligence, we enable you to tap into the vast reserves of knowledge within your organization, revolutionizing the way you operate and interact with your customers and within the company.
Is ChatGPT suitable for your business?
First and the most vital feature is that ChatGPT technology can be easily integrated into any business model to provide intelligent answers from your knowledge base, making your customer service more efficient.
Here is the checklist of your business problems that may lead you to the ChatGPT solution:
- You receive a large volume of customer inquiries that could benefit from automated responses.
- You’re interested in empowering your website or application with a chatbot that can manage a conversation with users.
- You’re struggling to automate certain business operations, such as handling monotonous tasks or answering frequently asked questions.
- You want to automate the process of creating legal documents such as contracts, agreements and non-disclosure agreements using templates and filling in the required information.
- You need help with onboarding new employees, answering HR-related questions, and assisting with payroll and benefits.
- You often need help in reviewing a contract, identifying potential problems or inconsistencies and providing suggestions for improvement, monitoring compliance by tracking changes in laws and regulations and alerting users to any potential violations.
- You’re looking for a solution providing 24/7 customer support and assistance.
- You require assistance with generating text content such as blog articles, social media posts, or product descriptions.
- You need assistance in streamlining communication between employees and departments through providing quick and accurate responses to queries.
- You are open to exploring innovative technologies that can enhance your business's online presence and customer experience.
- You want to improve the efficiency of your customer service team by offloading some of the workload to an AI-powered chatbot.
- You receive a large volume of customer inquiries that could benefit from automated responses.
- You’re looking for a solution providing 24/7 customer support and assistance.
- You’re interested in empowering your website or application with a chatbot that can manage a conversation with users.
- You require assistance with generating text content such as blog articles, social media posts, or product descriptions.
- You’re struggling to automate certain business operations, such as handling monotonous tasks or answering frequently asked questions.
- You need assistance in streamlining communication between employees and departments through providing quick and accurate responses to queries.
- You want to automate the process of creating legal documents such as contracts, agreements and non-disclosure agreements using templates and filling in the required information.
- You are open to exploring innovative technologies that can enhance your business's online presence and customer experience.
- You need help with onboarding new employees, answering HR-related questions, and assisting with payroll and benefits.
- You want to improve the efficiency of your customer service team by offloading some of the workload to an AI-powered chatbot.
- You often need help in reviewing a contract, identifying potential problems or inconsistencies and providing suggestions for improvement, monitoring compliance by tracking changes in laws and regulations and alerting users to any potential violations.
Benefits
If you are still uncertain whether your company requires a ChatGPT, have a look at the business benefits, that you can get.
Efficiency and Time-saving
ChatGPT-based solutions minimizes the manual interference into many business tasks that require working with textual content including customer support and other monotonous operations.
Increased Productivity
Your team can focus on assisting customers with complex issues, while ChatGPT automates simple tasks.
Improved Customer Experience
Our technology provides seamless communication, contributing to an overall positive customer experience.
24/7 Availability
ChatGPT for Business can operate round the clock, providing support to customers in different time zones.
Multilingual Support
It can assist customers in multiple languages, enabling your business to cater to a global audience.
Data Insights and Analysis
It can collect customer queries, sentiment, and trends, allowing you to make data-driven decisions to improve your overall customer experience.
Main use: intelligent answers from corporate knowledge base
The first step in utilizing ChatGPT effectively is to integrate it with a company's knowledge base. That means, that all the text data, including documents, emails and other communications, product descriptions should be indexed by a special semantic search system. In the future the semantic search engine will be finding the information about the user requests and ‘presenting’ it to ChatGPT.
Intelligent Answer GenerationChatGPT leverages its deep learning capabilities to understand the context and intent behind customer queries. It then uses this understanding to retrieve relevant information from the knowledge base and generate intelligent responses. Whether it's providing product recommendations, explaining complex concepts, or addressing common issues, ChatGPT delivers answers that are tailored to the specific needs of customers.
Enhancing Customer ExperienceChatGPT acts as a virtual assistant, capable of understanding and responding to customer queries in a conversational manner. By tapping into the vast knowledge base of a company, it can provide accurate and up-to-date information to customers promptly. This helps to enhance the overall customer experience by reducing response times and ensuring consistent and reliable answers.
Integration options
ChatGPT can be integrated into your existing software, messaging platforms and apps. Our expert technical team provide seamless integration as well as a range of customisable options, so you can take your business services to the next level.
Don't miss out on the opportunity to revolutionize your customer interactions and enhance your overall user experience. Unlock the full potential of AI-powered conversation for your business!
Main issue: how to provide the LLM with exactly the text (context) the user is interested
A Large Language Model (LLM, and ChatGPT is a most famous LLM example) is an artificial intelligence model that uses deep learning algorithms to analyze and understand natural language. It is designed to process vast amounts of text data and generate human-like responses to queries or prompts. LLMs are trained on large datasets of text, such as books, articles, and online content, and can be used for a variety of applications, including language translation, text summarization, chatbots, and content generation. Companies can integrate LLMs like GPT-3.5 into their internal systems to create chatbots or virtual assistants that can access their knowledge base and provide relevant information to employees or customers.
The principle on which the user will get the answer they need from these chatbots and assistants is the following:
For example, the customer is using the app (for instance, chatbot or any other related product) with ChatGPT implementation. After they send a request, a special sematic search engine (the one we’ve mentioned above) is searching for the information relevant to the request. Information can be taken from the articles, documentation and other pieces of content from corporate knowledge base. When this information is gathered, ChatGPT analyses and reworks it presenting the final answer in the manner requested by the user. Such format guarantees that the answer will be as accurate as possible.
To get such outstanding results in building ChatGPT application we establish a thorough data gathering plan that is adapted to the application's particular domain and use case. For a more varied and contextual training experience, our team try adding user-generated data as well as domain-specific sources and public datasets. The well-known pre-processing steps of cleaning the data, eliminating noise, controlling duplicates, and normalising the format are crucial.
FAQ
The answers are based on the information extracted from documents and the ‘common wisdom’ gained by neural network model during training. It is similar to how a person gains knowledge about the world during upbringing, education and communication with the world itself.
Besides, the training data will result in some bias: studies show that ChatGPT is resembling Western centrist, and its answers can be wrong for some societal groups.
However, in preparing the solution we do all efforts to make the answers grounded mostly on data.
Currently access to ChatGPT requires access to OpenAI API or Azure OpenAI service. However, in descriptions of Azure OpenAI, Microsoft guarantees secure handling of the customer data, see Microsoft website. In essence, Microsoft can store the input to ChatGPT for a short period of time for support, but this can be switched off in settings.
In a similar manner, OpenAI takes data privacy and security seriously. As of March 1st, 2023, OpenAI retains customer API data for 30 days but no longer uses it to improve their models (https://openai.com/policies/privacy-policy). This means that the content of your interactions with ChatGPT is not used to train or improve the model. OpenAI's data usage policy provides more details on their data handling practices. Recently, OpenAI introduced ChatGPT Enterprise (https://openai.com/blog/introducing-chatgpt-enterprise) service, guaranteeing security and privacy.
On the other hand, presently there is a strong competition from other vendors (Google, Anthropic, etc.) and developers of open-source solutions. So far, GPT-4 from OpenAI is a clear leader, but the situation may change in coming months.
As it was mentioned, in descriptions of OpenAI and Azure OpenAI, they guarantee secure handling of the customer data.
Talking about our side, Silk Data collects personal information only to provide better services to our clients. In order to protect your personal data, we have made security precautions that comply with European data protection regulation, data protection declaration, and international information security standards. We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
