GRAVITY
Employee Training Software
Challenge
The customer had an idea to create a digital adoption platform (DAP). The key concept was to develop a web-based solution which would provide employees with interactive in-app guidance to navigate their digital workspace with ease.
The client had specific requirements for GRAVITY:
- A highly intuitive and easy-to-navigate UX/UI design;
- It should be easy to integrate into web applications with just a few lines of code;
- Added callouts must stay linked to the same elements, regardless of any changes in the application's structure — ensuring that everything remains stable and consistent over time.
Given Silk Data's expertise in AI and custom web development, the customer partnered with us to bring this solution to life.
Solution
Technically, GRAVITY is a complex browser extension that overlays on any web application and requires no changes of the application it combines with, besides configuration on the GRAVITY itself.
A standout feature of this digital adoption platform is its callouts, which are divided into four categories:
Step-by-step callouts:
Step-by-step callouts are perfect for walking through the learning process. They assist users as they interact with the application.
Announcement callouts:
This callout is excellent for sharing immediate information.
Single callouts:
The individual callout gives the user the relevant details for any type of content, whether it's text or images.
Information callouts:
Info callouts alert staff to new features in the application.
Our team was responsible for the entire product architecture and development process.
During the development process we strictly adhere to security protocols and implement UX/UI standards to ensure GRAVITY is both safe to use and easy to navigate.
One of GRAVITY's key features is its ability to automatically detect changes within the app and promptly notify the app administrator.
It also provides a direct link to the specific area where updates are required, ensuring that instructions are updated efficiently.
This proactive feature helps keep training content up-to-date — improving employee onboarding and application usability over time.
We also integrated real-time tracking capabilities, allowing user activities to be monitored and analyzed dynamically. This helps enterprises fine-tune user experiences and optimize workflows based on the gathered insights.
Silk Data ensured GRAVITY could handle multilingual support — making it adaptable for global enterprises. This feature allows users to interact with the system in their preferred language, while the editor of callouts has the capability to customize guidance across languages.
Following the Agile methodology, we remained flexible and quickly adapted to any changes the client needed. With weekly check-ins, we stayed on top of issues and kept everyone in the loop — tracking all progress in Jira.
In addition, we created extensive technical and user documentation, offering detailed and precise instructions. This documentation ensures efficient platform integration, smooth deployment, and optimal performance across diverse organizational environments.
At Silk Data, we’ve been constantly improving the platform, and in 2024, we rolled out a major upgrade that added AI features.
AI in Corporate Learning
AI-Assist allows users to select any content on a webpage, automatically reads the information, and generates a prompt for an AI service to process. The output is displayed directly in a GRAVITY callout — eliminating the need for manual data entry. This not only speeds up workflows but also enhances data accuracy by minimizing human error.
AI-Assist can easily be used with
all GRAVITY callout types.
AI-Assist have Activators who can read content of a page.
That content can be configured.
How does AI assist make GRAVITY better?
Up to 50%
less user errors in data interpretation
100%
relevant data
2X
improved efficiency
Results
- With GRAVITY the companies can achieve up to 90% cost savings on corporate employee training and significantly speed up employee onboarding processes.
- GRAVITY can be rolled out rapidly with any special technical configuration.
- GRAVITY can seamlessly be integrated with enterprise applications such as: Salesforce, Microsoft Dynamics CRM, ServiceNow, and many more.
- Enterprise companies, especially in industries like banking, can leverage GRAVITY effectively. Since 2017, it has become a trusted solution for banking enterprises, with some major banking systems currently using the software regularly.
Frequently Asked Questions
A digital adoption platform (DAP) is a tool designed to help users learn and adapt to new software or digital systems more effectively. It provides on-screen guidance, such as tutorials, walkthroughs, and tooltips, to help users navigate and use the software efficiently. The goal is to ensure that users quickly understand how to use the system and can leverage its full capabilities without extensive training or support.
A digital overlay solution is a type of software that provides additional information or interactive elements on top of an existing application or website. It can include pop-up instructions, tips, and interactive guides that help users navigate or understand the system better. The overlay appears on the screen while users interact with the main application, offering context-sensitive help or features without disrupting their workflow.
A web browser extension, often referred to as an "add-on", is a software component that integrates with a browser's API to enhance its functionality. These extensions provide a wide range of features, from blocking ads and capturing screenshots to managing tasks and securing passwords. Running in the background, they operate seamlessly as users browse the web, offering added convenience without interrupting the browsing experience.
Employee training software refers to digital adoption tools or platforms designed to facilitate the training and development of employees. This software often includes features like online courses, interactive modules, quizzes, and progress tracking to help employees learn new skills or knowledge related to their jobs. It can be used for new employee training and ongoing skill development, or compliance training.
GRAVITY integrates seamlessly with employee onboarding software, learning management system (LMS), eLearning platforms, knowledge management tools, and more. It enhances user experience with intuitive guidance and customizable content, reduces support costs, and improves adoption rates by simplifying navigation and training.
Project info
Type
Web App
